Food Delivery FAQ

Our mission is to make healthy, gourmet eating easy for everyone. We cook balanced, ready-to-eat meals from fresh ingredients in our Swiss culinary workshop and deliver them directly to your home or office.

We deliver ready-to-eat chef-crafted meals directly to your door across Switzerland. Our service is 100% flexible – you can order weekly, order on demand, or test with a trial box, and easily adjust, skip, or cancel in your client account.

How it works:
1. You pick: choose your favourite meals from our weekly seasonal menu.
2. We cook: Our chef and culinary team prepare your meals from scratch in our culinary workshop in Meyrin (Geneva) using fresh, local ingredients with zero additives.
3. We deliver: We deliver via our refrigerated Refill truck in the Lake Geneva region or via Swiss Post in high-performance insulated boxes across Switzerland.
4. Enjoy: Reheat in 2-3 minutes in the microwave or in an oven and enjoy!

If you don’t have time to choose your dishes each week, our smart algorithm can automatically pick a curated selection tailored to your dietary preferences.

We help you save time while eating nutritious, restaurant-quality meals every day:

Convenient: No more meal planning, grocery shopping, or cooking. Ready in 2-3 minutes.
Healthy & Balanced: Curated by expert chefs and nutritionists, with options for Classic, Vegetarian, Vegan, Low-Carb, High-Protein, and ingredient exclusions.
Quality & Local: Fresh seasonal products, Swiss meat, and 100% additive-free recipes.
Eco-Responsible: Zero food waste (cooked to order) and circular reusable packaging (Refill system).

Specific heating instructions are printed on the label of every dish.

Some meals include fresh sauce pots or garnishes—please remove these before reheating.

In the Microwave (Recommended):
Peel or lift the corner of the protective film.
Heat for 2 to 3 minutes at 750W-800W.

In a Conventional Oven:
Pre-heat the oven to 120°C-140°C.
Transfer the food into an ovenproof container (do not place plastic trays in conventional ovens).
Heat for 10 to 15 minutes.

On the Stovetop:
Warm soups and stews in a saucepan or skillet on low heat for 4 to 5 minutes while stirring.

Our meals typically last between 7 and 10 days in the fridge (+2°C to +5°C) from the day you receive them. The exact use-by date (DLC) is printed on each meal label.

Yes! You can freeze your meals before their use-by date. They keep for up to 3 months in the freezer. For best results, thaw in the refrigerator 12 to 24 hours before reheating, or use your microwave’s defrost setting.

Our chef and culinary brigade cook your meals from scratch in our professional kitchen in Meyrin (Geneva, Switzerland).

After receiving your order each week, we source fresh and seasonal ingredients from local producers and cook to order. Our meals are 100% additive and preservative-free. Once prepared, your dishes are chilled and sealed in protective atmosphere packaging for optimal freshness.

Yes! Our seasonal menu always includes a rich selection of plant-based and vegetarian meals.

All our meals arrive fully prepared—no cooking, chopping, or prep required.

Average reheat time is 2 to 3 minutes in the microwave, or 10 to 15 minutes in a conventional oven. Specific instructions are printed on each label.

You can select ingredients or allergens to exclude in your account preferences.

Note: While we maintain strict hygiene standards to prevent cross-contamination, all 14 major allergens may be present as traces in our culinary workshop.

Our gourmet recipes draw inspiration from culinary traditions across the globe: Swiss terroirs, French classics, Italian specialties, Asian street food, Mediterranean dishes, and Mexican delights. Our menu rotates continuously with the seasons.

On our online menu, you can click any dish to view its complete list of ingredients, allergen highlights, and comprehensive nutritional breakdown (calories, protein, carbs, fats, fibre, salt). This information is also printed on each meal label.

We introduce new seasonal dishes regularly and rotate our weekly offerings so you can enjoy different meals every single week of the month without repetition.

Yes, you have complete freedom to choose your dishes each week. Just ensure your choices are made before our cut-off deadline (6 days prior to delivery at 23:59). If you prefer not to choose manually, our algorithm will automatically pick dishes matching your dietary profile.

merciChef is completely flexible. Your deliveries are organized around recurring routines where upcoming orders can be set to activated by default (automatic weekly deliveries) or deactivated by default (you manually activate only the weeks you want). You can also order one-off meals anytime with a trial box.

When orders are activated by default, meals are cooked for you each week according to your culinary preferences. You can customize your dishes, toggle off specific deliveries, or adjust your routine settings in «Preferences» anytime before the cut-off deadline (6 days before delivery at 23:59).

Log in to your client account on mercichef.ch. From your dashboard:
• Modify your meals: Click the pencil icon ✏️ on the upcoming order to choose recipes or adjust quantities.
• Skip or pause a specific delivery: Use the toggle button next to the relevant order to deactivate it.
• Manage recurring routines (activate / deactivate by default): Go to «Preferences» to set whether upcoming orders are activated or deactivated by default on your delivery routines.

Important reminder: All adjustments must be confirmed before the cut-off deadline 6 days before delivery at 23:59.

No. There is zero time commitment and zero cancellation fees. You can pause or stop your deliveries whenever you wish directly from your online account.

Yes! You can order a Trial Box to taste our chef-prepared meals without any ongoing subscription commitment.

You can delete your account yourself anytime: sign in, open Profile & Security and scroll to the Danger zone, then choose Delete account and confirm.

You are signed out everywhere straight away and your saved payment methods are removed. No further deliveries or charges will occur. We keep past order records only where the law requires it; if you would like those erased too, write to info@mercichef.ch and we will take care of it.

Our balanced meals start from 12.95 CHF per portion. Prices vary depending on ingredients and recipes.

Shipping fees:
Our base shipping fee is 8.90 CHF. We apply volume discounts with every additional meal you order, and delivery is FREE on boxes of 14 meals or more.

Delivery options:
• Swiss Post (PostPac Priority) & merciChef Refill Truck: Standard delivery (8.90 CHF base, free from 14 meals).
• In-person / Upper floor delivery (Handover): +4.00 CHF supplement.
• Swiss-Express «Moon» (guaranteed before 9am): 19.90 CHF.

We accept Visa, Mastercard, American Express (via Stripe and Datatrans), TWINT, PostFinance (Card and E-Finance), Lunch-Check card, 30-day invoice (via CembraPay / Availabill), and merciChef Credit.

For recurring orders, payment is automatically processed 6 days before your scheduled delivery at 23:59 (cut-off deadline).

All transactions are 100% secure, encrypted and processed via certified PCI-DSS compliant gateways (Stripe & Datatrans) with 3D Secure authentication. Your credit card information is never stored on our servers.

Yes, you can update your preferred payment method at any time in your client account under «Payment & Invoicing».

We deliver across all of Switzerland and Liechtenstein:

1. merciChef Refill Trucks (Circular Delivery): Available in Geneva, Vaud, Greater Lausanne, Nyon, and the Lake Geneva region. Eco-friendly delivery with reusable insulated cooler box exchange.
2. Swiss Post (PostPac Priority): Nationwide morning delivery Tuesday to Friday.
3. Swiss Post (Swiss-Express «Moon»): Guaranteed morning delivery before 9:00 AM, ideal for corporate offices.

For standard deliveries (Swiss Post or Refill truck), we charge a base shipping fee of 8.90 CHF. We apply volume discounts so the more meals you order, the cheaper the delivery, with FREE shipping on boxes of 14 meals or more.

Optional delivery services:
• In-person / Upper floor delivery: +4.00 CHF supplement.
• Swiss-Express Moon (guaranteed before 9:00 AM): 19.90 CHF.

No! You do not need to be present. Our drivers and Swiss Post are instructed to leave your insulated box safely at your doorstep or mailbox. Our high-performance insulated packaging keeps your meals perfectly fresh until the day following your delivery at 8:00 PM.

• Refill Truck: Leave your empty insulated box and ice packs outside your door before your next delivery; our driver will collect them.
• Swiss Post: Reusable boxes and ice packs can be returned free of charge using the prepaid return label at any post office, yellow post box, or via free home pick-up (pick@home).

Yes! We deliver to any valid residential or corporate physical address in Switzerland.

Our insulated packaging keeps your meals perfectly fresh until the day following your scheduled delivery date at 8:00 PM. Upon receiving or opening your box, simply transfer your meals to your refrigerator (+2°C to +5°C).

Yes! You can manage upcoming deliveries up to 8 weeks in advance directly in your client dashboard before the cut-off deadline (6 days before delivery at 23:59).